Public Domain Human resource management in international business presents issues that are different from those in domestic or local business.
Financial Services hours Have you concidered introducing an contract banked hours?
This is where agents are contracted to work hours over the year, with the time being called in in line with the company needs and worktime regulations of course. This is the most tightly managed way to achieve workforce flexibility. When considering alternatives, it is important to remember that in todays business contact centres need to be ethical employers, and that the old maxim "a happy workforce is a productive workforce" is as valid today as ever.
Sign-up sheets, unpaid leave, etc leave agents and employers lacking any true control, and both sides will tend to feel ill used. The scheme is transparent for both the employee and the employer, leaving you far less vulnerable as an employer.
You also need to have confidence that your resource team have their forecasts right, as you do not want to find yourself in a position where you cannot resource the end of the year, or you are having to give agents "free money" as you are not able to call in the remaining hours at the end of the year within EU regulations.
The alternative, less formal, version is to run a banked hours scheme.Workforce planning is the For most businesses, large or small, the task of identifying what work needs doing and who should do it is a continuous challenge! Workforce planning is the approach most businesses take to address this challenge.
18 The advantages and drawbacks of ethnocentric staffing 20 A summary of expatriate compensation schemes CDindb 10 17/08/ List of Tables xi Chapter 15 20 A typology of international manager selection systems Jul 06, · This is going to be a five part post that explores various types of organizational structures that either already exist in today's business landscape or are starting to emerge as viable options Author: Jacob Morgan.
Oct 23, · Excused time Implementation in the Call Center I would like to utilize "Excused time" as a tool to better manage Call Center resources during periods of low call volume and high agent staffing. This time would be non-paid and would not count towards attendence policies.
Soft and Hard HRM.
Levels: AS, A Level; Exam boards: AQA, Edexcel, OCR, IB; Print page. Share: Share on Facebook Share on Twitter Share on Linkedin Share on Google Share by email. There are a variety of ways to approach the management of HR in a business.
The business textbooks like to describe two broad approaches to HRM which are explained. Strategic human resource management (strategic HRM) is an approach to managing human resources that supports long-term business goals and outcomes with a strategic framework. The approach focuses on longer-term people issues, matching resources to future needs, and macro-concerns about structure, quality, culture, values and commitment.